“Web Services” is a term that refers to a new set of standards that define a modular application model for Web applications. Web Services are application components with XML-based interfaces. These components come together “on the fly” to create an application. Developing applications with Communications Web Services (CWS) is a growing trend in the communications industry. Web technology such as HTML, HTTP, and IP combined with speech markup languages such as VoiceXML and SALT and new XML interface standards such as WSDL, SOAP, and UDDI are accelerating the movement to modular communications application development. Developing applications with a CWS model is more efficient, flexible, and faster than traditional development methodologies.

The goal of many of today's small to medium sized enterprises is to make money while keeping costs associated with the conduction of a business at a minimum. Small and Medium sized organizations can benefit enormously by introducing new and advanced technologies into their daily processes. New technologies, such as Communication Web Services and VoIP, introduced within these organizations can help cut costs, streamline business processes, and increase productivity and revenue. VoIP is the solution for enterprises looking for better utilization of existing network infrastructures by converging both voice and data. Communication Web Services are the solution for enterprises looking for better utilization of their web enabled applications associated with telephony access capabillities.